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What to do in the first 24 hours after water damage
The first day decides whether water damage is a small cleanup or a big repair. Here's the order to do things in.
The first hour
- Stay safe. Don't wade into standing water if outlets, appliances or the electrical panel might be wet. If you're not sure, stay out and call an electrician or your utility.
- Stop the water. Turn the main water valve clockwise. For a water heater or toilet, use the shutoff next to it.
- Cut the power to wet areas at the breaker only if you can reach the panel without standing in water.
- Call a restoration crew. Water spreads into floors and walls within hours. We answer 24/7 at (970) 695-8078.
- Take photos and video of the damage and the source before anything is moved.
The next few hours
- Call your insurance company and start a claim. Ask about the deadline for reporting and what your policy covers.
- Move valuables, electronics, papers and photos to a dry room.
- Pick up rugs, cushions and anything that can be lifted off wet floors. Put foil or plastic under furniture legs.
- Open windows if the weather allows, and run fans to move air. Don't use a household vacuum on standing water.
- Write down damaged items and keep receipts for emergency costs, like a hotel or a plumber.
What not to do
- Don't turn on ceiling fixtures if the ceiling is sagging or dripping. Water can collect above and drop.
- Don't use a heater or hair dryer to "dry" walls. It can drive moisture deeper and hide a problem.
- Don't touch sewage or flood water without gloves, boots and a mask. See sewage backup cleanup.
- Don't throw away damaged items before the adjuster sees them, unless they're a health risk.
- Don't wait to see if it dries. If it's wet for more than 24 to 48 hours, mold can start (EPA).
Why speed matters
Within hours, water soaks into drywall, insulation, carpet pad and subfloors. Within 24 to 48 hours, mold can start on materials that stay wet. A crew with extraction pumps, moisture meters, air movers and dehumidifiers can often save materials that would have to be torn out a few days later. What restoration includes.
What it costs
Most jobs fall between $1,384 and $6,387 nationally, and the cost goes up the longer water sits. See the cost guide.
Common questions
Should I call my insurance or a restoration company first?
Both, right away. Insurance can't dry your house. A restoration crew starts the drying while you open the claim.
How long do I have before mold grows?
Mold can start in 24 to 48 hours on wet materials. Fast drying prevents it.
Is it safe to stay in the house?
For a clean-water leak, usually yes. For sewage or flooding, or if the electrical system got wet, stay elsewhere until it's checked.
What if it's the middle of the night?
Call anyway. We answer 24/7. Shut off the water and take photos, and a crew will get there.